DailySpins Privacy Policy

At DailySpins, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This policy explains what information we collect, why we collect it, how long we keep it, and what choices you have. By creating an account with DailySpins Casino, you agree to the collection and use of your data as described below.

Who We Are

Our casino is owned and operated by Novatrix SRL, registered in Costa Rica under company number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of the Comoros, under licence number ALSI-202508056-FI2. Any references to "we", "us" or "our" throughout this policy refer to Novatrix SRL trading as DailySpins.

Information We Collect

We at DailySpins collect several categories of personal information in order to operate our platform, verify your identity and comply with our legal obligations. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• Our Vegas-style verification process requires identity documents, including passport details, identity cards and proof of residence, when we need to confirm who you are.
• We collect financial information related to deposits and withdrawals, including payment method details and transaction history across Visa, Mastercard, Apple Pay, Google Pay, Interac and cryptocurrency transfers.
• We track your gaming activity, including games played, wagers placed, bonus participation and wins or losses, to improve our services and administer our Level Up Programme.
• We automatically collect technical information such as IP address, device type, browser type, and login timestamps, partly to confirm that you are not using a VPN, which is not permitted on our platform.
• We record your communications with our support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Data

We at DailySpins Casino use the information we collect for a range of operational, legal and promotional purposes. Our goal is to provide a secure, personalised experience while meeting our regulatory obligations under our Anjouan licence.

• We use your data to create and manage your account, process deposits and withdrawals, and apply withdrawal limits correctly, including the standard 3,000 EUR weekly and 15,000 EUR monthly limits, or the raised VIP Club limits of 5,000 EUR weekly and 20,000 EUR monthly.
• We use identity documents to carry out KYC checks before releasing payouts, and we may request video verification where documents cannot be supplied in Latin or Cyrillic script.
• Our fraud and security team analyses account activity, including IP overlaps between accounts, to detect multiple accounts, bonus abuse or VPN use.
• We use your contact details to send transactional messages, respond to support requests, and, where you have consented, to inform you about the DailySpins welcome bonus, DailyLotto draws, Daily Drop, tournaments and other promotions.
• We use wagering and deposit history to calculate rakeback, cashback, VIP tier progression and loyalty rewards under the Level Up Programme.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you play at Vegas-style games and other titles at DailySpins; legal obligation, to meet anti-money-laundering, KYC and licensing requirements; legitimate interest, to prevent fraud and protect our platform; and, where applicable, your consent, for marketing communications that you can withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our business and meet our obligations.

• We share data with payment processors and crypto payment partners to complete deposits and withdrawals across currencies such as EUR, USD, CAD, NOK, CHF, INR and supported cryptocurrencies.
• We share information with identity verification providers to complete KYC checks within the required 40-day deadline.
• Our game providers, including Pragmatic Play, Evolution, Hacksaw Gaming and others listed in our game library, may receive limited gameplay data necessary to operate individual titles and provider-specific restrictions, such as the Canada availability limits applied by Hacksaw Gaming and Play'n GO.
• We may disclose information to regulators, auditors or law enforcement where required by law or by our licensing authority in the Comoros.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, tax and licensing obligations. Where your account becomes dormant, meaning six consecutive months without a login, we may apply a monthly administrative fee of at least 25 EUR while retaining your account data and positive balance records. If you fail to respond to KYC requests within 40 days, or if we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account while retaining the relevant records for compliance purposes.

Restricted Jurisdictions

Our services are not available to residents of Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Iran, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Spain, the United Kingdom, the United States of America and their territories. We do not knowingly collect personal data from players registering with addresses in these restricted countries for real-money play.

Cookies and Tracking

We at DailySpins use cookies and similar technologies to keep you logged in, remember your preferences, and understand how players interact with our Vegas-style slots, live casino and sportsbook sections. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these requests promptly and in line with applicable data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], available 24/7 via live chat and email.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our payment processing, whether through card networks, Interac, or cryptocurrency wallets, is handled using secure channels, and we do not store full card details on our own servers.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Where we make material changes, we will take reasonable steps to notify you, such as posting a notice on our site or sending an email. We encourage you to review our DailySpins privacy policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this policy or how DailySpins Casino handles your personal information, please reach out to our support team through live chat, available 24/7, or by emailing [email protected]. We are also reachable through our community channels on Twitter, Telegram, Discord, Instagram and Facebook.